Booking and Reservation Policies
Last Updated: August 20, 2024
Thank you for considering Casa Pura Vida Surf Hostel for your stay in Tamarindo. Before making a reservation, please take a moment to review our booking and reservation policies to ensure a smooth and enjoyable experience.
Reservation Confirmation:
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- Payment:
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- Reservations are confirmed upon receipt of payment or a valid credit card guarantee.
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- Payment:
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- Payment Methods:
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- We accept various payment methods, including credit cards and cash upon arrival. Details will be provided during the reservation process.
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- Payment Methods:
Cancellation Policy:
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- General Cancellation:
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- You must cancel your reservation a full 7 days prior to arrival or during your stay.
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- General Cancellation:
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- Late Cancellation or No Show:
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- In case of a late cancellation or No Show, you will be charged the entire stay.
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- Late Cancellation or No Show:
Check-In and Check-Out:
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- Check-In:
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- Check-in is available from 14:00 PM to 22:00 PM. If you plan to arrive outside of these hours, please notify us in advance to make arrangements for your key.
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- Check-In:
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- Late Arrival:
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- We will hold your reservation until 20:00 PM. If you are arriving after 20:00 PM, please notify us via email or phone. Failure to notify us may result in the release of your room after 20:00 PM.
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- Late Arrival:
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- Early Check-In:
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- Early check-in is subject to room availability and may incur an additional charge.
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- Early Check-In:
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- Check-Out:
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- Check-out is at 10:00 AM.
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- Check-Out:
Payment and Taxes:
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- Payment Upon Arrival:
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- Payment is due upon arrival and can be made in cash or by credit card.
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- Payment Upon Arrival:
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- Taxes:
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- Taxes (13%) are not included in the displayed rates.
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- Taxes:
Additional Information:
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- Reception Hours:
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- Our reception is open from 7:30 AM to 22:00 PM. If you arrive outside of reception hours, please notify us in advance for key arrangements.
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- Reception Hours:
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- Credit Card Validation:
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- We reserve the right to charge your credit card for $1 or 1 night’s stay to validate its validity.
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- Credit Card Validation:
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- Reservation Hold:
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- We will hold your reservation until 20:00 PM. If you are arriving after this time without prior notification, we reserve the right to sell your room.
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- Reservation Hold:
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- Group Reservations:
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- For group reservations or special requests, please contact us directly for personalized assistance.
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- Group Reservations:
Changes to Reservation:
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- Modification:
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- Any modifications to your reservation are subject to availability and may result in additional charges.
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- Modification:
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- Early Departure:
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- In the case of early departure, you may be charged for the full reservation.
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- Early Departure:
Contact Us:
If you have any questions or require further clarification on our booking and reservation policies, please feel free to contact us at:
Casa Pura Vida Surf Hostel
Calle Playa Langosta, Tamarindo
Phone/WhatsApp: +506 7020 4507
Email: [email protected]
Thank you for choosing Casa Pura Vida Surf Hostel. We look forward to providing you with a memorable and enjoyable stay in Tamarindo.